Privacy Policy

Pipermind LLC (“we,” “our,” or “us”) is committed to protecting the privacy of our users (“you” or “your”). This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services.

1. Information We Collect

We collect various types of information to provide and improve our services:

1.1 Personal Information

  • Contact Details: Name, email address, phone number.

  • Account Credentials: Username and password.

  • Billing Information: Payment details and billing address.

1.2 Usage Data

  • Log Information: IP address, browser type, access times.

  • Device Information: Operating system, device identifiers.

1.3 Client Data

Data entered into the CRM by users, including customer contacts, communications, and notes.

2. How We Use Your Information

We use the collected information for the following purposes:

  • Service Delivery: To provide and maintain our CRM services.

  • Account Management: To manage user accounts and provide customer support.

  • Communication: To send updates, security alerts, and administrative messages.

  • Analytics: To analyze usage patterns and improve our services.

  • Compliance: To comply with legal obligations and enforce our terms.

3. Data Sharing and Disclosure

We do not sell your personal information. We may share information with:

  • Service Providers: Third-party vendors who assist in service delivery.

  • Legal Obligations: Authorities when required by law.

  • Business Transfers: In connection with mergers, acquisitions, or asset sales.

4. Data Retention

We retain your information only as long as necessary:

  • Active Accounts: Data is retained while your account is active.

  • Closed Accounts: Data is deleted within 180 days of account closure.

  • Backups: Archived backups are retained for 90 days before deletion.

5. Data Security

We implement robust security measures to protect your data:

  • Encryption: Data is encrypted in transit and at rest.

  • Access Controls: Role-based access to sensitive information.

  • Regular Audits: Periodic security assessments and audits.

6. Your Rights

You have the following rights regarding your personal data:

  • Access: Request access to your data.

  • Correction: Request corrections to inaccurate data.

  • Deletion: Request deletion of your data.

  • Objection: Object to certain data processing activities.

  • Data Portability: Request a copy of your data in a structured format.

To exercise these rights, please contact us at [email protected].

7. International Data Transfers

If you are accessing our services from outside Pakistan, please note that your data may be transferred to, stored, and processed in Pakistan or other countries where our servers are located. We ensure appropriate safeguards are in place for such transfers.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware of such data, we will take steps to delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: privacy@pipermind.com

Address: 8 The Green, Suite B, Dover, Kent, DE 19901